Troubleshooting Temp Forwarding
Table of Contents
PrerequistesPrerequistes
Asses to the portal.
- Log in to Portal.
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Navigate to "Users," locate the user experiencing the forwarding issue, and select the user or the pencil icon to edit the user.
- Open "Answering Rules" for that user.
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Review and edit the Answering rule.
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Verify Call Forwarding Settings:
- Make sure the "When unanswered" option is selected for forwarding.
- Confirm that "Do not Disturb" and "Call Screening" are deselected if they are not intended to be active.
- Ensure a valid extension, number, or phone is set for call failover.
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Check the Rule's Time Frame: Ensure the rule is set to match the desired operating hours. If necessary, create a new rule for Temp Forwarding, something like this:
- Save the Rule: after making any necessary changes.
- Check Caller ID (for outbound calls): If the issue is with outgoing calls forwarded from the user, verify that a "Caller ID" is set for the user, as a missing Caller ID can prevent termination carriers from accepting the call. Navigate to "Users," search for the user, and select Profile.
