To use a headset with the Advanced UC Softphone Desktop App, you must ensure it connects via USB or a compatible Bluetooth adapter.

Headset Connection:

USB: Connect your headset to your computer via a USB port.

Bluetooth: If your headset uses Bluetooth, ensure it's paired with your computer and the necessary Bluetooth adapter is installed and configured.

Advance UC Softphone Desktop App Audio Settings:

Audio Settings: Choose Headset: In the Advanced UC Softphone Desktop App settings, select your headset as the microphone and playback device. 

• Select your recording device (this is the microphone).
• Select your playback//speaker device (this is your headset earpiece).
• Select your ring device (this is what will ring on incoming calls).

Troubleshooting:

1. Driver Issues: If your headset isn't recognized, ensure you have the latest drivers installed for your headset and any Bluetooth adapters.
2. App Compatibility: While the Advanced UC Softphone Desktop App supports various headsets, it's always a good idea to check if your specific model is compatible or if any additional software is needed (e.g., Plantronics HUB). The following list of devices works with the app. Select your headset as the microphone and playback device in the Advanced UC Softphone Desktop App settings.