Prerequisite: Access to the Manager Portal. Activate UC Advanced Softphone Navigate to the Phone Tab in the Manager Portal...
January 17th, 2025 2442 views 0 likes
After you've logged into the app, you'll see a user interface as shown in the screenshot below: Android iOS ...
January 17th, 2025 837 views 0 likes
Changing your Presence Status With the help of various user statuses your mobile app allows you to share your...
January 17th, 2025 762 views 0 likes
The ‘Contacts’ tab is where you can find contacts from all your colleagues and clients. All your colleagues will...
January 17th, 2025 1071 views 0 likes
Android To create a new contact, tap on the add contact icon. Add Contact Icon Then, fill...
January 20th, 2025 697 views 0 likes
Android To import a contact from your Android device into the mobile app: Tap on the ‘Phone contacts’ in...
January 20th, 2025 790 views 0 likes
A Contact's Profile contains all the details regarding a person or an organization, including the history of communication with...
January 20th, 2025 718 views 0 likes
Copying a text message Android To copy to a specific message in a chat. Long-tap on a message that...
January 20th, 2025 865 views 0 likes
Sending a text message Android To send a text message to another app user: Open a chat with a colleague(s)...
January 20th, 2025 848 views 0 likes
Using the mobile app, you can send a text message to a colleague directly via 'Personal' chat or to a...
January 20th, 2025 1134 views 0 likes
When you record a call using your mobile or desktop app, the recording synchronizes between all your devices. This means...
January 20th, 2025 1067 views 0 likes
When you make dozens of calls daily, it is very hard to remember the details of every single call. By...
January 20th, 2025 1106 views 0 likes
Android During a call, if you need to make an outgoing call while putting the current call on hold: Tap...
January 20th, 2025 821 views 0 likes
Android To add a participant to a call: Tap on the ‘More’ icon to switch to the additional features set,...
January 20th, 2025 886 views 0 likes
The Call Parking feature allows you to put a call on hold from one extension (or device) and retrieve it...
January 20th, 2025 986 views 0 likes
Android To transfer a call: During an ongoing call, tap on the ‘More’ icon to switch to the additional features...
January 20th, 2025 997 views 0 likes
Upon receiving an incoming call on your mobile device, you will see the following screen: Android During a call, you...
January 20th, 2025 942 views 0 likes
To call a phone number that is in your device's contacts list and is not imported into the mobile app:...
January 20th, 2025 840 views 0 likes
There are several ways to initiate an outgoing call from the mobile app: Making a call from a contact...
January 20th, 2025 783 views 0 likes
To create a new chat: Android Switch to the ‘Chats’ tab and press on the Chat icon at the bottom...
January 21st, 2025 923 views 0 likes
Android In the App Settings, you can set Call Forwarding, Voicemail, and other features according to your needs.To open the...
January 21st, 2025 762 views 0 likes
Android For various cases when you can’t pick up the call in the app, you can set the following Call...
If you are experiencing issues with app notifications while in Do Not Disturb (DND) mode, follow these steps to...
January 21st, 2025 1699 views 0 likes
Why Advanced UC Softphone? Feature-rich Mobile Apps. Advanced UC Softphone mobile apps offer an extensive set of modern communication...
January 31st, 2025 1002 views 0 likes
Elevate your business communication with the Advanced UC Softphone. With Advanced UC Softphone, you and your team members can...
March 19th, 2025 482 views 0 likes
Prerequisite: Access to the Portal to enable the UC Advanced Softphone for the user. Advanced UC Softphone Credentials, these credentials...
January 17th, 2025 817 views 0 likes
Prerequisite: Advanced UC Softphone Credentials. The Advanced UC Softphone App installed on your computer. User interface After you've logged...
April 23rd, 2025 311 views 0 likes
Prerequisite: Advanced UC Softphone Credentials. The Advanced UC Softphone App installed on your computer. Enabling Click-to-Call (Windows) The click-to-call...
April 23rd, 2025 272 views 0 likes
Prerequisite: Advanced UC Softphone Credentials. The Advanced UC Softphone App installed on your computer. Switching a call between the...
April 23rd, 2025 359 views 0 likes
Prerequisite: Advanced UC Softphone Credentials, your portal credentials cannot be used to access the Advanced UC Softphone mobile or desktop...
April 23rd, 2025 301 views 0 likes
Prerequisite: Advanced UC Softphone Credentials, your portal credentials cannot be used to access the mobile or desktop app. The Advanced...
June 3rd, 2025 620 views 0 likes
June 3rd, 2025 272 views 0 likes
Prerequisite: Advanced UC Softphone Credentials. The Advanced UC Softphone App installed on your computer. Calls Tab Calls: This...
June 4th, 2025 260 views 0 likes
Prerequisites: Advanced UC Softphone Credentials, your Portal credentials will not work. Please use the unique credentials supplied for the Advanced...
June 4th, 2025 322 views 0 likes
Issues receiving calls: Check setup and configuration: Start working with the Advanced UC Softphone App and Start working with the...
October 27th, 2025 17 views 0 likes