Prerequisite: Access to the Manager Portal. Activate UC Advanced Softphone Navigate to the Phone Tab in the Manager Portal...
January 17th, 2025 1384 views 0 likes
After you've logged into the app, you'll see a user interface as shown in the screenshot below: Android iOS ...
January 17th, 2025 519 views 0 likes
Changing your Presence Status With the help of various user statuses your mobile app allows you to share your...
January 17th, 2025 402 views 0 likes
The ‘Contacts’ tab is where you can find contacts from all your colleagues and clients. All your colleagues will...
January 17th, 2025 658 views 0 likes
Android To create a new contact, tap on the add contact icon. Add Contact Icon Then, fill...
January 20th, 2025 410 views 0 likes
Android To import a contact from your Android device into the mobile app: Tap on the ‘Phone contacts’ in...
January 20th, 2025 443 views 0 likes
A Contact's Profile contains all the details regarding a person or an organization, including the history of communication with...
January 20th, 2025 457 views 0 likes
Copying a text message Android To copy to a specific message in a chat. Long-tap on a message that...
January 20th, 2025 444 views 0 likes
Sending a text message Android To send a text message to another app user: Open a chat with a colleague(s)...
January 20th, 2025 468 views 0 likes
Using the mobile app, you can send a text message to a colleague directly via 'Personal' chat or to a...
January 20th, 2025 685 views 0 likes
When you record a call using your mobile or desktop app, the recording synchronizes between all your devices. This means...
January 20th, 2025 682 views 0 likes
When you make dozens of calls daily, it is very hard to remember the details of every single call. By...
January 20th, 2025 666 views 0 likes
Android During a call, if you need to make an outgoing call while putting the current call on hold: Tap...
January 20th, 2025 449 views 0 likes
Android To add a participant to a call: Tap on the ‘More’ icon to switch to the additional features set,...
January 20th, 2025 529 views 0 likes
The Call Parking feature allows you to put a call on hold from one extension (or device) and retrieve it...
January 20th, 2025 607 views 0 likes
Android To transfer a call: During an ongoing call, tap on the ‘More’ icon to switch to the additional features...
January 20th, 2025 616 views 0 likes
Upon receiving an incoming call on your mobile device, you will see the following screen: Android During a call, you...
To call a phone number that is in your device's contacts list and is not imported into the mobile app:...
January 20th, 2025 521 views 0 likes
There are several ways to initiate an outgoing call from the mobile app: Making a call from a contact...
January 20th, 2025 374 views 0 likes
To create a new chat: Android Switch to the ‘Chats’ tab and press on the Chat icon at the bottom...
January 21st, 2025 507 views 0 likes
Android In the App Settings, you can set Call Forwarding, Voicemail, and other features according to your needs.To open the...
January 21st, 2025 429 views 0 likes
Android For various cases when you can’t pick up the call in the app, you can set the following Call...
January 21st, 2025 489 views 0 likes
If you are experiencing issues with app notifications while in Do Not Disturb (DND) mode, follow these steps to...
January 21st, 2025 949 views 0 likes
Why Advanced UC Softphone? Feature-rich Mobile Apps. Advanced UC Softphone mobile apps offer an extensive set of modern communication...
January 31st, 2025 550 views 0 likes
Elevate your business communication with the Advanced UC Softphone. With Advanced UC Softphone, you and your team members can...
March 19th, 2025 197 views 0 likes
Prerequisite: Access to the Portal to enable the UC Advanced Softphone for the user. Advanced UC Softphone Credentials, these credentials...
January 17th, 2025 254 views 0 likes
Prerequisite: Advanced UC Softphone Credentials. The Advanced UC Softphone App installed on your computer. User interface After you've logged...
April 23rd, 2025 46 views 0 likes
Prerequisite: Advanced UC Softphone Credentials. The Advanced UC Softphone App installed on your computer. Enabling Click-to-Call (Windows) The click-to-call...
April 23rd, 2025 43 views 0 likes
Prerequisite: Advanced UC Softphone Credentials. The Advanced UC Softphone App installed on your computer. Switching a call between the...
April 23rd, 2025 73 views 0 likes
Prerequisite: Advanced UC Softphone Credentials, your portal credentials cannot be used to access the Advanced UC Softphone mobile or desktop...
April 23rd, 2025 37 views 0 likes
Prerequisite: Advanced UC Softphone Credentials, your portal credentials cannot be used to access the mobile or desktop app. The Advanced...
June 3rd, 2025 393 views 0 likes
June 3rd, 2025 34 views 0 likes
Prerequisite: Advanced UC Softphone Credentials. The Advanced UC Softphone App installed on your computer. Calls Tab Calls: This...
June 4th, 2025 39 views 0 likes
Prerequisites: Advanced UC Softphone Credentials, your Portal credentials will not work. Please use the unique credentials supplied for the Advanced...
June 4th, 2025 57 views 0 likes