Advanced UC Softphone Credentials, your portal credentials cannot be used to access the Advanced UC Softphone mobile or desktop apps.
The Advanced UC Softphone App installed on your computer.
To open the desktop app settings, click the Menu Tab and select the Settings item from the list.
General App Settings
You can configure a pop-up window during incoming calls and voicemails, trigger auto-recording of all calls, and set the storage location for records in the General section. All forwarding rules and enabling the possibility to receive a second call can be set in Call settings. Device selection for speakers and microphones in the Audio section. All camera-related features for video calls can be found in the Video section.
Variants of pop-up window during incoming calls.
Opens custom web pages in an external browser or within the app.
Turns notifications about external audio devices’ connection on/off.
Import a list of contacts from a CSV file into the app.
Export contacts to a file.
Opens a contact's conversation feed after answering a call if toggled on.
Enables recording of all calls.
Allows to store copies of call records on a local hard drive.
Select the folder for call records.
Call Settings
Your desktop app can receive multiple calls simultaneously. The number of calls the app can receive is specified in the Number of inbound lines box in the Calls Settings tab. However, you will need to enable the Call waiting function first. If Call Waiting is enabled, the number of inbound lines will be set to 2.
Automatic call pick-up set the number of seconds.
Call waiting allows you to suspend an existing phone call to answer a second call.
Turns ON/OFF unconditional forwarding of all your calls to the phone number set below.
Turn ON/OFF call forwarding to the following number, in case you are not answering the phone within a set number of seconds.
Number of calls the app can receive simultaneously.
Enable/disable voicemail.
Turns ON/OFF forwarding to a phone number when your app is offline.
Turns ON/OFF call forwarding to a phone number when all your lines are Busy.
Audio Settings
Jitter buffer length control (helps to improve call quality in case of unstable internet connections).
Microphone level control bar. Next to it – Microphone testing button.
Playback device level control bar. Next to it – Playback sound testing button.
Ringtone level control bar. Next to it – ringtone sound testing button.
Turn Echo Cancellation on/off.
Record Device selection.
Automatic control of the microphone level.
Playback Device selection.
Automatic control of the playback level.
Ringtone playback device selection.
Video Settings
Turn on your video camera for testing.
Maximum allowed video resolution during a call.
Turn on a Restricted mode, which is suited for a poor network connection environment.
Selected device for video capture. Maximum allowed upstream rate during a video call
Maximum allowed upstream rate during a video call.
