How to Block an unwanted caller

Updated at September 4th, 2024

Prerequisites:

  • Office Manager or higher user scope
  • Portal Access
 

 

Different ways to block number

  1. Block a caller from calling a specific user
  2. Block a caller from calling a specific phone number 
  3. Block a caller from calling anyone or anything in your domain

To block the number on a specific user the following steps can be followed:

  1. Access organization view.
  2. Navigate to the users' tab.
  3. Find the user that needs the number blocked.
  4. Open the user's profile and go to the answering rules tab.
  5. Use the allow block button to add the number you wish to block..

Block a caller from calling a specific phone number 

  1. Access organization view
  2. Navigate to the inventory tab
  3. Find the number that needs to be blocked
  4. Ensure TOD(Time of Day) routing is enabled and it's set up according to your desired call flow
  5. Navigate to the Users tab and enable the system user view
  6. Find the TOD user for the phone number you want to enable the block on.
  7. Open the TOD user profile and go to the answering rules tab
  8. Use the allow block button to add the number you wish to block.

Block a caller from calling anyone or anything in your domain

Unfortunately, at this point in time, a Global block is not possible to manage on a domain-by-domain basis, and a request for domain-wide caller blocking should be sent to the appropriate support team, who can then apply a backend-level block for this number.

Was this article helpful?

Print to PDF