Important to Know. Only one Remote Call Recording Storage can be active at a time. You can not delete a...
May 28th, 2024 196 views 0 likes
There are a few ranges of extensions that have been reserved for system use only. 311-911: Services Please see our...
March 27th, 2024 198 views 0 likes
Local Information and Emergency Numbers When using the Business Phone or Residential service the following actions are unavailable: N11 Number...
March 27th, 2024 127 views 0 likes
Rules/Prerequisites To receive calls at the shared workspace, the user must activate the device, which is then associated with them....
June 11th, 2024 425 views 1 likes
Topic Reference New Endpoint Support Snom M500/M55/M58 Snom Provisioning New Endpoint Support Snom D713 New Endpoint Support Snom...
June 11th, 2024 452 views 0 likes
Prerequisites Please review adding answering rules. Answering rules are essential to applying your schedule. Time Frames are covered in more...
June 12th, 2024 526 views 0 likes
Prerequisites Please note ringback to a static destination (call queue or auto attendant), use call park extensions 5801-5820. Ringback is...
June 14th, 2024 401 views 0 likes
Prerequisites A minimum scope of Office Manager is required. Ring Groups can only support a limited number of users. On...
June 17th, 2024 346 views 0 likes
SNOM M500 Provisioning Features that cannot be configured in our v44 upgrade The M500 (BLF/speed dial/call park keys/etc. are not...
June 18th, 2024 221 views 0 likes
UnitedCloud Inc. Privacy Policy Safeguarding personal data is of paramount importance. At UnitedCloud Inc., we are dedicated to upholding your...
June 27th, 2024 125 views 0 likes
Resolving issues in receiving email communications from UnitedCloud. A bounce message is also called a Non-Delivery Report/Receipt (NDR). It's...
July 8th, 2024 103 views 0 likes
This is a billable add-on feature. Please contact your representative to discuss pricing options. What is Transcription & Sentiment...
July 8th, 2024 217 views 0 likes
It includes calling to most areas in Canada but does not include the Yukon and NWT and some independent operating telephone company...
March 15th, 2024 165 views 0 likes
Prerequisites Access to Manager Portal to view PAC (Portal Account Codes). Any other setup aside from the two methods described...
July 22nd, 2024 92 views 0 likes
Below is a list of the currently supported star and feature codes that can be used with your phone. Call...
July 22nd, 2024 98 views 0 likes
Prerequisites Access to the Manager Portal Basic User or Higher user scope A registered phone. Log into the portal...
July 22nd, 2024 77 views 0 likes
This guide will go over adding agents to Call Queues and configuring them for those Queues. Prerequisites Call Center Supervisor...
July 23rd, 2024 75 views 0 likes
Prerequisites The organization must provide proof of charity or nonprofit status, a link to either of these 2 websites, or...
August 26th, 2024 112 views 0 likes
Prerequisites: Windows Operating system License key Login credentials for the phone system portal What is UC Link? UC...
August 17th, 2024 21 views 0 likes