Subcategories

• Remote Call Recording Storage

  Important to Know. Only one Remote Call Recording Storage can be active at a time. You can not delete a...

  May 28th, 2024 433 views 0 likes
• System Extension Numbers

  A few ranges of extensions have been reserved for system use only. 311-911: Services Please see our article on these...

  March 27th, 2024 574 views 0 likes
• 211, 311, 411, 511, 611, 711, 811, 911, 933 and 988 Reserved Numbers

  Local Information and Emergency Numbers When using the Business Phone or Residential service the following actions are unavailable: N11 Number...

  March 27th, 2024 572 views 0 likes
• Hot Desk

  Rules/Prerequisites  To receive calls at the shared workspace, the user must activate the device, which is then associated with them....

  June 11th, 2024 1078 views 1 likes
• v44 Release Notes

    Topic Reference New Endpoint Support Snom M500/M55/M58 Snom Provisioning New Endpoint Support Snom D713   New Endpoint Support Snom...

  June 11th, 2024 768 views 0 likes
• Recurring Time Frames

  Prerequisites Please review adding answering rules. Answering rules are essential to applying your schedule. Time Frames are covered in more...

  June 12th, 2024 1199 views 0 likes
• Ringback from Call Park

  Prerequisites Please note ringback to a static destination (call queue or auto attendant), use call park extensions 5801-5820. Ringback is...

  June 14th, 2024 909 views 0 likes
• Ring Groups

  Prerequisites  A minimum scope of Office Manager is required. Ring Groups can only support a limited number of users. On...

  June 17th, 2024 934 views 0 likes
• SNOM M500 Provisioning

  SNOM M500 Provisioning  Features that cannot be configured in our v44 upgrade The M500 (BLF/speed dial/call park keys/etc. are not...

  June 18th, 2024 598 views 0 likes
• Call Recording Transcription and Sentiment Analysis

  This is a billable add-on feature.  Please contact your representative to discuss pricing options.   What is Transcription & Sentiment...

  July 8th, 2024 547 views 0 likes
• Unlimited Long Distances and Fair Usage Policies

  It includes calling to most areas in Canada but does not include the Yukon and NWT and some independent operating telephone company...

  March 15th, 2024 506 views 0 likes
• Portal Account Codes

  Prerequisites Access to Manager Portal to view PAC  (Portal Account Codes). Any other setup aside from the two methods described...

  July 22nd, 2024 319 views 0 likes
• Star and Feature Codes

  Below is a list of the currently supported star and feature codes that can be used with your phone. Call...

  July 22nd, 2024 516 views 0 likes
• Record a Voicemail Greeting

  Prerequisites Access to the Manager Portal Basic User or Higher user scope A registered phone.    Log into the portal...

  July 22nd, 2024 345 views 0 likes
• Adding Agents to Call Queues

  This guide will go over adding agents to Call Queues and configuring them for those Queues. Prerequisites Call Center Supervisor...

  July 23rd, 2024 299 views 0 likes
• Nonprofits Get 50% Off

  Prerequisites The organization must provide proof of charity or nonprofit status, a link to either of these 2 websites, or...

  August 26th, 2024 404 views 0 likes
• UC Link CRM integrator

  Prerequisites: Windows Operating system License key Login credentials for the phone system portal     What is UC Link? UC...

  August 17th, 2024 254 views 0 likes
• Multi-factor Authentication Enforcement

  Important Call To Action: Please contact the partner team to get a Multi-factor Authentication (MFA) report scheduled to enable enforcement...

  September 20th, 2024 570 views 0 likes
• Cloud Security Principles: Safeguarding Data in the Cloud

  Cloud Security Principles: Safeguarding Data in the Cloud As businesses increasingly migrate to cloud environments, ensuring the security of sensitive...

  October 3rd, 2024 238 views 0 likes
• Accessing your Company Tickets Portal

  The Company Tickets Portal is a feature that allows companies to view and manage the company's tickets while interacting with...

  January 28th, 2025 146 views 0 likes