These licenses and combinations allow the use of Microsoft Direct Routing. Note that other licenses may work: our system will dynamically evaluate license contents when an Enterprise commences Direct Routing setup, and adds suitable licenses to the lists when new Microsoft licenses are encountered.

When purchasing phone add-on licenses, we recommend purchasing ones that do NOT include the Microsoft Calling Plan. The Teams Phon Connector replaces the need for this additional cost. The Calling Plan can also interfere with the provisioning process and cause delays. As of June 2022, Microsoft is in the process of retiring the "Business Voice" licenses. The most appropriate replacement for this license is "Microsoft Teams Phone Standard." Microsoft's documentation aggressively promotes the (more expensive) license with the Calling Plan. Do not accept the upselling attempts.

Additionally, as Microsoft retires the older Business Voice and Phone System licenses, existing customers will be forced to migrate to the newer ones. After the licenses are updated this may disable calling for the user. If this occurs, the solution is for the global administrator to disable and re-enable each user in the Teams Portal. Allow propagation time between the disable and the re-enable.

Inclusive Licenses (User license + Phone System add-on)

Non-Inclusive Licenses (User license only.) Requires Phone System add-on.

The licenses in this list must be combined with a Phone System or comparable add-on license from the next list below .

Phone System or comparable add-on Licenses

These must be combined with a non-inclusive license from the list above.

License Recommendations