UC Hospitality Solution

UC Hospitality is a powerful cloud-based UCaaS solution designed specifically for the hospitality industry. Our solution provides hotels and resorts with a comprehensive suite of communication tools that enable them to communicate more effectively with guests and staff and manage their operations more efficiently. Our easy deployment, management, and scalability enable streamlined communication with guests and staff, enhancing the guest experience, and improving overall operations. 

 UC Hospitality can seamlessly integrate with many existing property management systems, allowing for a streamlined workflow and reducing the risk of errors.   Our Enhanced unified communication capabilities provide a wide range of communication tools, including voice, SMS messaging, video conferencing, messaging, and more, enabling hospitality industry clients to communicate with guests, colleagues, and vendors easily.  This multi-tenant single pane of glass provides an interface to manage communication services from one central platform, simplifying the management process.

The solution has powerful call center capabilities, efficiently managing high call volumes. Reporting tools provide valuable insights into call traffic, volume, and wait times, enabling data-driven decisions to optimize operations and improve the guest experience.  UC Hospitality is fully managed, eliminating the need for infrastructure expertise. We offer a Centralized platform, software updates, and rolling upgrades to ensure zero downtime, so you always have the latest features and improvements. No more forklift upgrades and the associated downtime and learning curves.

The Administrative and Front Desk GUI, Including Hotel Self-Management, provides a user-friendly interface that simplifies the management of hotel communication services. This feature lets you easily manage your communication services, monitor usage, and troubleshoot issues. The screenshots below demonstrate specific hospitality industry functionality.

Hospitality Console -  Dashboard
Hospitality Console - Rooms
Hospitality Console - Phones
Hospitality Console - Groups

Cleaning Codes: room status code.  Default codes assigned to rooms upon check in/out.

Dial Plan: guest room phones dial *50 for the operator

Call Center Features

Agents: Equip your call center with skilled agents who can efficiently handle customer inquiries and provide excellent service.

Attended Console: With our intuitive attended console, supervisors can gain full control over call management and seamlessly monitor and assist agents.

Call Announcement: Keep your team informed with call announcements, ensuring smooth call transfers and minimizing customer wait times.

Call Dispositions: Easily categorize and track call outcomes with our call disposition feature, enabling you to analyze and improve customer interactions.

Monitor, Whisper, and Barge: Real-time monitoring, whispering, and barging functionalities enhance agent performance and training.

Queue Call Back: Offer your callers the convenience of a callback option, reducing wait times and improving customer satisfaction.

Real-Time Wall Boards: Monitor call center performance at a glance with real-time wall boards displaying key metrics and statistics.

Skill-Based Routing: To optimize customer service levels and ensure calls are directed to the most suitable agents based on their skills and expertise.

Time of the Day, Day of the Week Reporting: Comprehensive reporting based on specific timeframes provides insight into call patterns and trends.

Call Queues: Efficiently manage incoming calls with unlimited call queues, ensuring every customer is promptly attended to.

Wait Time Announcement: Keep your callers informed about estimated wait times, reducing frustration and enhancing their experience.

Hosted Voice Benefits

Lower startup costs and monthly savings

There is no PBX or phone system equipment to buy or lease, no maintenance contracts, and no fees for account changes. All you need are IP phones and a voice gateway.

Work smarter with advanced features.

Flexible features save time and improve communication with customers and 
colleagues. Easy-to-use features include web management for easy administration, visual voicemail, find me/follow me, and many more, listed below.

• One flat rate monthly bill.
• UC Hospitality comes with unlimited nationwide long-distance. 
• Our SIP trunk offering eliminates the surprise of fluctuating long-distance bills, and the monthly bill is typically much lower than most carriers. 

UC Hospitality Capabilities

Web Managament Portal The web management portal allows management of all the options and specific features of your Mississippi business phone system. Some of the features include: voicemail, complete call history, call forward management, and much more.	Advanced Call Routing Advanced call routing allows incoming calls to be forwarded to multiple destinations so you can ring your cell phone, business phone, or even your home phone.
Auto Attendant An auto attendant greets your caller with a customized greeting allowing them to choose options based on their needs.	Music on Hold Play custom hold music or create a unique marketing message with special offers and notifications. On hold music can be changed at any time using the web management portal.
Visual Voicemail (vm to email) Voicemail can be delivered directly to your email inbox allowing management of voicemail like regular email. Voicemail Transcription: Enables or disables voicemail transcription. Options: Send email when mailbox is full: Notifies the user via email when their inbox is full. Send email after missed call: Sends the user a notification when they miss a call even if no voicemail is left.	Time Based Call Routing and Greetings Route calls or play a custom greeting based on the time of day or holiday.
HD Voice HD Voice delivers call quality that has to be heard to be believed. HD Voice allows users to hold conversations as if they were sitting right across the table from one another.	Toll-Free and Local Phone Numbers Choose a toll free and/or a local number to ring your phone system or we’ll port your current number. Add additional numbers to give a multi-city appearance.
Multi-Site Enjoy the same features and the same 3 digit dialing at each of your sites. Calling someone in another site is as easy as calling someone in your own site.   Sites are used for a dual brand hotel setup. Users will rarely be assigned to a site, but rooms commonly are.	Mobile Integration Take full advantage of the phone system from anywhere.