UC Hospitality Web Console

The Administrative and Front Desk GUI, including Hotel Self-Management, provides a user-friendly interface that simplifies the management of hotel communication services. This feature lets you easily manage your communication services, monitor usage, and troubleshoot issues. The screenshots below demonstrate specific hospitality industry functionality.

The UC Hospitality Console is the primary way the hotel staff will interface with the UC Hospitality system. It's designed to be easy to use and learn, and includes built-in help.

There are a few buttons that display on every screen; they are:

The UC Hospitality Web Console has the following sections:

Dashboard

The dashboard provides a high-level hotel overview, including recent calls and system activity.

The Occupancy Rate widget shows the total percentage of rooms checked in today.

A graph showing wakeup call activity and call volume is shown to the operator extension.

Provides a quick overview of the user activity in the C Hospitality Web Console.

A graph showing the statuses of guest rooms. 

Rooms

The Rooms page displays all guest rooms and guests. It also allows new guests to be checked in and wake-up calls to be set up.

This is an overview of guest rooms, showing the name of the check-in guest, room status, and scheduled wakeup calls.

The guest info page allows the viewing and editing of group affiliation, VIP status, voicemail, calling permissions, DID numbers, and additional guests. Call and wakeup call history, and a list of voicemails are also available.

Guest Broadcast

This allows messages to be sent to guests as active calls or voicemails. It is used to notify all guests about events, hotel-wide maintenance issues, or emergencies.

It allows the creation of text-to-speech messages that will be delivered to guests via an active phone call or placed into their voicemail.

When creating a call broadcast, the options are:

• Concern: A name for the call event.
• Type: Active call or a voicemail.
• Call Limit: The number of guests who will receive the call simultaneously. A call broadcast will try all checked-in guests.
• Retry timer: how long to wait before retrying if the guest does not answer.
• Retries: How many retries should be performed after the first attempt for guests who did not receive the call?
• Message: The text of the message that will be played to the guests.

Always play the message before clicking submit to ensure correct pronunciation and timing.

Wakeup Calls

This page allows you to view and print wakeup calls.

Phones

This page displays guests' calling history.

Groups

This page allows new groups or affiliations to be added, as well as several options for existing groups.

This feature is sometimes called affiliation or group codes. The PMS system usually provides this information.

The buttons to the left can be used to send wake-up calls and drop-in messages to all guests in a group (see below). In addition, viewing group details shows who is assigned to the group, any scheduled wake-up calls, and messages. 

Guest Call History

A history of guest calls is displayed on this page.

Guest History

Displays the history of guests (check-in/out).

Logs

This page displays system logs of all events carried out within the interface and an audit log of all employee activity.

Survey

This optional feature, enabled via the domain edit screen, will survey guests shortly after check-in. Survey results are displayed here, and questions can be added or changed.

The survey Dashboard displays the results of the recent guest surveys. If the logged-in users' scope is "Office Manager," they can also edit the survey questions. 

Actions include restoring defaults and rolling back to a previous active version.

The settings button lets you set the intro and outro messages and edit the wording of questions and their titles.

Note: All questions are on a scale of 1 - 5; this option cannot be changed now.

You can also adjust the times when the survey will call a guest. By default, it will not call a guest before 8 a.m. or after 8 p.m.

Help

Provides system help and overview.