Working With Active Calls
Prerequisites:
- Manager Portal access with Office Manager scope.
This article will explain the user interface on the Active Calls screen.
Active Calls Page
Call Graphs
The left side of the Home page shows call graphs. These graphs display calls by hour and day, allowing you to see trends in system usage.
Statistics Panel
The right side of the Active Calls page has a Statistics panel that shows the system's status and activityA number of calls dialled and received today., as described in the following table. The button at the top-right side of the panel allows you to update the statistics shown.
| Statistics | Description |
|---|---|
| Current Active calls | Number of calls that are currently active. |
| Users | Number of users on the system. |
| Registered Devices | Number of phones that are currently operational. |
| Total Devices | Total number of devices configured on your system. |
| Auto Attendants | Total number of auto attendants in the system. |
| Call Queues | Total number of call queues in the system. |
| Conferences | Total number of conferences in the system. |
| Phone Numbers | Number of phone numbers assigned to your system. |
| Calls Today | Number of calls dialed and received today. |
| Total Minutes Today | Total amount of talk time. |
| Avg. Talk Time | Average talk time per call. |