Prerequisites Access to the portal At least Office Manager access permissions An Auto Attendant in your call flow About...
August 21st, 2024 183 views 0 likes
Prerequisites At least Office Manager portal access rights A call queue Callback requests are only active for 1...
August 21st, 2024 200 views 0 likes
Prerequisites To make these changes, you will need a user with at least `Office Manager` level permissions. If you do...
August 21st, 2024 216 views 0 likes
Prerequisites Available for a single domain only. Office Manager scope and higher. The editing of shared contacts is currently limited...
Prerequisites Access to the portal TTS Enabled and set up by your partner or tech support About Text-to-speech (TTS)...
August 21st, 2024 229 views 0 likes
Prerequisites Access to the portal Google authenticator app Please note, that if you sign in with SSO, you will...
August 21st, 2024 262 views 0 likes
Prerequisites: Access to the portal Access to a conference bridge. This article will go through the steps of...
August 21st, 2024 173 views 0 likes
Prerequisites Access to the portal Registration requirements Microphone and speakers Using Google Chrome (Only supported browser) Internet access with...
August 21st, 2024 168 views 0 likes
August 21st, 2024 164 views 0 likes
Prerequisites: Site Manager or higher user scope Portal Access Access to the user's sites. Accessing the Sites Defaults To...
August 21st, 2024 218 views 0 likes
Prerequisites Manager Portal access with Office Manager scope. Note - Please leave the Time Frame as "Default" when creating...
August 21st, 2024 298 views 0 likes
Prerequisites For Voicemail and Recorded name: Basic User permissions or higher is required. For Call Queues: Call Center Supervisor permissions...
August 21st, 2024 184 views 0 likes
Prerequisites: Basic User or Higher User scope A supported device (Yealink, Polycom, Htek, Grandstream) Button Builder is an easy-to-use...
August 21st, 2024 308 views 0 likes
Prerequisites: Adding new conferences requires an administrator to take action. Please contact support to get set up. This article...
August 22nd, 2024 193 views 0 likes
Prerequisites Portal access with privileges higher than Office Manager scope. Individual users and Office Managers can manage select features by...
August 22nd, 2024 419 views 0 likes
Prerequisites: Manager Portal access with Office Manager scope. This article will explain the user interface on the Active Calls...
August 22nd, 2024 169 views 0 likes
Prerequisites: Manager Portal access with Office Manager scope. This article will cover some of the most common tasks that...
August 22nd, 2024 192 views 0 likes
Prerequisites: Portal access with Office Manager scope, individual users can manage some select features by logging in under their own...
August 22nd, 2024 191 views 0 likes
Prerequisites: Access to the Manager Portal Office Manager or higher scope If you wish to use a ringing tone...
August 22nd, 2024 212 views 0 likes
Prerequisites: User scope of Office Manager or higher. Advanced time-of-day (TOD) routing is done from the Domain Inventory Tab...
August 22nd, 2024 199 views 0 likes
Prerequisites: A user scope of Call Center Supervisor or higher This article covers the contact center statistics grid and...
August 22nd, 2024 184 views 0 likes
Prerequisites: Call Center Supervisor scope A registered device for your user This article discusses the Portal's Whisper, Listen,...
August 22nd, 2024 165 views 0 likes
Prerequisites: Devices that are to be used for hot desking should not belong to a specific user. An Office Manager...
August 22nd, 2024 167 views 0 likes
When troubleshooting issues with your phones, a Line Test must be performed to identify network issues that could affect your...
August 22nd, 2024 237 views 0 likes
Prerequisites: An SMS Capable DID assigned to a user Email Notifications Enabled This article covers how to send an...
August 22nd, 2024 176 views 0 likes
Prerequisites: Office Manager permissions or higher It allows for the scheduling of Call Data Record (CDR) exports through the...
August 22nd, 2024 175 views 0 likes
Prerequisites: Basic User access. Call history allows you to review, filter, and export call logs for greater analysis. Displaying...
August 22nd, 2024 143 views 0 likes
Prerequisites: Manager Portal access with Office Manager scope. The Inventory page allows you to manage your phone numbers and...
August 22nd, 2024 182 views 0 likes
Prerequisites: Manager Portal access with Office Manager scope. This article will show you how to set and configure Time...
August 22nd, 2024 156 views 0 likes
August 22nd, 2024 217 views 0 likes
Prerequisites: Manager Portal access with Office Manager scope. This article will go over Call Queue creation, features, and management....
August 22nd, 2024 365 views 0 likes
Prerequisites: Manager Portal Access with Office Manager Scope (and permission to add Extensions) This article covers how to set...
August 22nd, 2024 174 views 0 likes
Prerequisites: A configured voicemail box This article demonstrates the options available to you from the voicemail menu prompts. Tree...
August 22nd, 2024 157 views 0 likes
Deleting Users If you no longer need a user, you can delete the user from the system. From the Users...
August 22nd, 2024 187 views 0 likes
Prerequisites: User Scope of Office Manager or higher. This article will provide the steps and files needed to add...
Prerequisites: A Portal Account set up with an extension. This article will go over the DND feature and how...
August 22nd, 2024 161 views 0 likes
Prerequisites: A scope of call center supervisor or higher This article covers the configuration and usage of the Dashboard...
August 22nd, 2024 201 views 0 likes
Prerequisites: SMS enabled DID Call Center Supervisor scope or higher This article explains the configuration and function of SMS...
August 22nd, 2024 297 views 0 likes
Prerequisites: Call Center Supervisor or higher permissions This article covers setting up the pre-queue options for call queues. Configuring...
August 22nd, 2024 374 views 0 likes
Prerequisites: A scope of Call Center Supervisor or higher This feature may require administrative changes for the domain to function...
August 22nd, 2024 354 views 0 likes
Prerequisites: Audacity 2.1 or higher Manager Portal Access This article will help you lower the volume of your custom...
Prerequisites: Access to the portal Office Manager scope or higher This guide explains how to set up a PSTN (public...
August 22nd, 2024 180 views 0 likes
Helpjuice Warning Callout Title Helpjuice Warning Callout Body Taking a Phone Home Depending on your office's network configuration,...
August 22nd, 2024 145 views 0 likes